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A signal-driven view of Concentrix’s addressable market

We synthesized your ICP, mapped the addressable market, and scored every account against Concentrix’s buying signals. See below for a snapshot of your in-market accounts and top contacts.

Access the full dataset →

Step 01 · Understanding ICP

We analysed how Concentrix goes to market

Firmographics

2,000–50,000 FTE, $400M–$150B revenue
Consumer-facing organisations running large contact-centre or service operations under cost and experience pressure
US national + Canada

Verticals

Retail & Consumer
Financial Services & Insurance
Telecom, Media & Technology
Healthcare & Life Sciences

Buyer Personas

Chief Customer Officer
VP Customer Service
COO (economic)
Head of Contact Centre, Head of Digital, CFO

Step 02 · Scoring & prioritising

Every account scored against Concentrix’s buying signals

Petco Retail · 19,978 employees · California

89Fit

Signal stack 30 / 34
Firmographic fit 22 / 22
Complexity & footprint 13 / 20
Technographic 14 / 14
Strategic geo & PE 10 / 10

What fired

3363 open requisitions live on the careers site
1.5% technical staff against 19,978 employees, a clear capacity gap
AWS, Enterprise App, Itsm in the stack
WEBSPHERE flagged for refresh
California / major US customer-operations hubs HQ (California)

Anatomy of a score

Signal stack: open requisitions, share of headcount that is technical, CEO time in seat, recent capital or M&A events.
Firmographic fit: employees and revenue against the ICP band.
Complexity and footprint: site count and headcount.
Technographic: Salesforce, Genesys, Nice, Zendesk in the stack, plus legacy markers like Avaya, Windows Server 2012, Citrix Xenapp, Novell.
Strategic geo and PE: California / major US customer-operations hubs HQ, private equity or M&A ownership.

The secret sauce

Six signals a generic data tool cannot assemble

Landbase-native signal	Why it cannot be replicated	What the rep leads with
Job postings and IT-capacity gap	Live reqs naming Salesforce, Genesys, Nice, Zendesk or cloud platforms, measured against technical headcount. Shows who is mid-programme and short-staffed.	iX Hero advisor workspaceCX consulting and CCaaS migration
Rival ERP and legacy stack	A rival or ageing estate marks a displacement or upgrade window rather than a cold start.	Contact-centre modernization off legacy IVR and on-prem platforms
Existing Concentrix footprint	Avaya, Windows Server 2012, Citrix Xenapp, Novell identify expansion accounts where the relationship already exists.	CX consulting and CCaaS migrationiX Hello deflection of routine volume
Leadership tenure, CIO or CFO	A new CIO or CFO inside 18 months is the single most reliable window for a platform decision.	New Chief Customer Officer or COO
Multi-site and multi-entity complexity	Location count and entity spread predict consolidation pain.	Multi-region and multilingual delivery
Capital events and M&A	Funding, acquisitions and carve-outs force system consolidation on a deadline.	Contact-centre modernization off legacy IVR and on-prem platformsCX consulting and CCaaS migration

Step 03 · Building TAM

A slice of your addressable market

2,907

In-band accounts scored

2,000–50,000 employees, 4 industry suites, deduplicated on the company graph

1,317

Qualified market

Fit score 60 or above: the accounts worth working across the next several quarters

224

Tier-1 priority targets

Fit score 75 or above, from which the 100 named in this brief are drawn

What is actually true about those 100 accounts

Install base98

Hiring surge96

Thin IT89

PE / M&A signal86

Priority hub HQ56

Legacy / EOL tech34

New CEO34

Recent CEO28

Multi-site25

Each bar is how many of the 100 are firing that trigger today. Tier-1 accounts stack two or more inside a 90-day window, which is what separates them from a company that merely looks like a fit.

Step 04 · Mapping buyers to accounts

A snapshot of your accounts and buyers

25 of 100

#	Company	Vertical	Employees	Revenue	Sites	Fit
1	Petco	Retail & Consumer	19,978	$6.0B	7	89
2	Brown & Brown	Financial Svcs	13,590	$5.9B	101	89
3	Dollarama	Retail & Consumer	12,181	$5.7B	5	87
4	McCormick	Retail & Consumer	9,223	$6.8B	56	87
5	Gartner	Telecom & Media	22,082	$6.5B	28	87
6	Topgolf	Telecom & Media	12,439	$4.6B	5	87
7	Gilead Sciences	Health & Life Sci	14,810	$29.4B	29	87
8	McLaren Health Care	Health & Life Sci	9,332	$6.7B	5	87
9	R1 RCM	Health & Life Sci	23,031	$2.3B	11	87
10	Weis Markets	Retail & Consumer	7,970	$5.0B	5	86
11	Hertz	Retail & Consumer	21,802	$8.5B	4	86
12	Rent-A-Center	Retail & Consumer	7,873	$4.7B	5	86
13	Lincare	Health & Life Sci	5,904	$2.0B	5	86
14	Royal Caribbean	Retail & Consumer	43,016	$17.9B	4	85
15	Kemper	Financial Svcs	7,013	$4.8B	5	85
16	Lockton	Financial Svcs	15,145	$1.3B	103	85
17	Raymond James	Financial Svcs	19,962	$15.9B	3	85
18	Ascensus	Financial Svcs	5,799	$2.0B	8	85
19	Dave & Buster's	Telecom & Media	13,318	$2.1B	103	85
20	Grocery Outlet	Retail & Consumer	8,084	$4.7B	5	84
21	Skechers	Retail & Consumer	16,093	$9.0B	4	84
22	Intact	Financial Svcs	21,762	$18.3B	13	84
23	Corebridge Financial	Financial Svcs	5,354	$18.5B	4	84
24	LifeStance Health	Health & Life Sci	5,465	$1.4B	5	84
25	Community Health Network	Health & Life Sci	8,923	$3M	9	84

Company	Contact	Title	Buyer role	Level
Petco	Travis Gelbrich	Vice President, Customer Care	Economic	President/Vice President
Petco	Jami-Lea Kluesner	Vice President, Human Resources- Digital, Inventory, Merchandising & Supply Chain	Transformation	President/Vice President
Brown & Brown	Stuart S.	Chief Operating Officer, National Employee Benefits & EB Specialty	Operations buyer	C-Level
Brown & Brown	Lenika Milne	Chief Marketing Officer	Brand buyer	C-Level
Dollarama	Patrick Bui	Chief Financial Officer	Sponsor	C-Level
McCormick	Andres Amezquita	VP Digital Operations	Operations buyer	President/Vice President
McCormick	Glen Schutzman	Vice President, eCommerce and Shopper Marketing	Transformation	President/Vice President
Gartner	Kate Lyubimova	VP, Executive Partner, Program Director for COO&GCSCO Community	Operations buyer	President/Vice President
Gartner	Patricia Beecherl	VP, Executive Programs for Chief Marketing Officers	Brand buyer	President/Vice President
Topgolf	David McKillips	Chief Executive Officer	Sponsor	C-Level
Gilead Sciences	Deborah Son	CMO Supply Chain	Commercial buyer	C-Level
Gilead Sciences	Migen Shehu	VP, US Head of Integrated Digital, Data and Insights	Transformation	President/Vice President
McLaren Health Care	Joe Theut	Chief Operating Officer	Operations buyer	C-Level
McLaren Health Care	FACHE Chad Grant	Executive Vice President & Chief Operating Officer	Operations buyer	C-Level
R1 RCM	Cheryl Miller	Chief Marketing Officer	Brand buyer	C-Level
R1 RCM	Jared Jorgensen	Vice President Customer Operations	Economic	President/Vice President
Weis Markets	Robert Gleeson	Chief Operating Officer	Operations buyer	C-Level
Weis Markets	Kurt Schertle	Chief Operating Officer	Operations buyer	C-Level
Hertz	Mike Moore	Chief Operating Officer	Operations buyer	C-Level
Hertz	Brian Canning	Chief Marketing Officer	Brand buyer	C-Level
Rent-A-Center	Shamoun Siddiqui	Vice President Cybersecurity and Digital Infrastructure Global CISO	Transformation	President/Vice President
Rent-A-Center	Charles D Sanders	Director Of Operations Support	Operations buyer	Director
Lincare	Greg McCarthy	Chief Operating Officer	Operations buyer	C-Level
Lincare	Jodi Jones	VP, Sales and Marketing	Brand buyer	President/Vice President
Royal Caribbean	Emilio Brown	Chief Operations Officer for Latam	Operations buyer	C-Level
Royal Caribbean	Juan Silva	Associate Vice President - Product, Digital Sales	Transformation	President/Vice President
Kemper	Jose Galiano	Chief Operations Officer	Operations buyer	C-Level
Kemper	Barbara Ciesemier	VP, Marketing & Communications	Brand buyer	President/Vice President
Lockton	Oliver Hutchings	Chief Operating Officer - Global Marine & Transportation	Operations buyer	C-Level
Lockton	Robert Bobo	EVP, COO	Operations buyer	C-Level
Raymond James	Patrick O'Connor	Chief Operating Officer	Operations buyer	C-Level
Raymond James	Mike White	Chief Marketing Officer	Brand buyer	C-Level
Ascensus	Richard Irace	Chief Operating Officer	Operations buyer	C-Level
Ascensus	Emily Pachuta	Chief Marketing Officer	Brand buyer	C-Level
Dave & Buster's	Brian McCleary	Interim Chief Operations Officer, Senior Vice President of Operations	Operations buyer	C-Level
Dave & Buster's	Kevin Fish	Chief Technology & Digital Officer	Transformation	C-Level
Grocery Outlet	Frank Kerr	EVP, Chief Store Operations Officer	Operations buyer	C-Level
Grocery Outlet	Jim Porterfield	EVP, Chief Marketing Officer	Brand buyer	President/Vice President
Skechers	Eleanor L. Chandler	Executive Assistant COO & CFO	Operations buyer	C-Level
Skechers	Jenn Stevens	Chief Digital Officer	Transformation	C-Level
Intact	Jeff Bellmont	SVP & GSL COO	Operations buyer	C-Level
Intact	Yoram Perez	SVP, Chief Digital & Data Officer, Intact Lab	Transformation	C-Level
Corebridge Financial	Kara R Boling	Chief Operations Officer - Retirement Services	Operations buyer	C-Level
Corebridge Financial	Betsy Palmer	Chief Marketing Officer	Brand buyer	C-Level
LifeStance Health	Lisa Miller	Chief Operating Officer	Operations buyer	C-Level
LifeStance Health	Edward Sirya	Chief Operating Officer	Operations buyer	C-Level
Community Health Network	Jason Fahrlander	EVP & Chief Operating Officer	Operations buyer	C-Level
Community Health Network	Brian Gresh	Vice President, Chief Marketing & Communications Officer	Brand buyer	C-Level
The ODP	Craig Gunckel	Chief Executive Officer	Sponsor	C-Level
Academy Sports + Outdoors	Chadwick Fox	EVP & Chief Customer Officer	Economic	C-Level

See your full Concentrix TAM,
scored and SDR-ready.

A 30-minute working session covering your Tier-1 accounts, the signals behind each score, and territory-ready exports for your SDRs.

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