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A signal-driven view of Concentrix’s addressable market

We synthesized your ICP, mapped the addressable market, and scored every account against Concentrix’s buying signals. See below for a snapshot of your in-market accounts and top contacts.

Access the full dataset →

Step 01 · Understanding ICP

We analysed how Concentrix goes to market

Firmographics

2,000–50,000 FTE, $400M–$150B revenue
Consumer-facing organisations running large contact-centre or service operations under cost and experience pressure
US national + Canada

Verticals

Retail & Consumer
Financial Services & Insurance
Telecom, Media & Technology
Healthcare & Life Sciences

Buyer Personas

Chief Customer Officer
VP Customer Service
COO (economic)
Head of Contact Centre, Head of Digital, CFO

Step 02 · Scoring & prioritising

Every account scored against Concentrix’s buying signals

Brown & Brown Insurance · 13,590 employees · Florida

84Fit

Signal stack 28 / 34
Firmographic fit 22 / 22
Complexity & footprint 20 / 20
Technographic 4 / 14
Strategic geo & PE 10 / 10

What fired

101 locations to standardise a platform across
238 open requisitions live on the careers site
2.3% technical staff against 13,590 employees, a clear capacity gap
Microsoft, Servicenow in the stack
California / major US customer-operations hubs HQ (Florida)

Anatomy of a score

Signal stack: open requisitions, share of headcount that is technical, CEO time in seat, recent capital or M&A events.
Firmographic fit: employees and revenue against the ICP band.
Complexity and footprint: site count and headcount.
Technographic: Salesforce, Genesys, Nice, Five9 in the stack, plus legacy markers like On-Prem Contact Center, Legacy Ivr, Avaya, Cisco Contact Center.
Strategic geo and PE: California / major US customer-operations hubs HQ, private equity or M&A ownership.

The secret sauce

Six signals a generic data tool cannot assemble

Landbase-native signal	Why it cannot be replicated	What the rep leads with
Job postings and IT-capacity gap	Live reqs naming Salesforce, Genesys, Nice, Five9 or cloud platforms, measured against technical headcount. Shows who is mid-programme and short-staffed.	iX Hero advisor workspaceCX consulting and CCaaS migration
Rival ERP and legacy stack	A rival or ageing estate marks a displacement or upgrade window rather than a cold start.	Contact-centre modernization off legacy IVR and on-prem platforms
Existing Concentrix footprint	On-Prem Contact Center, Legacy Ivr, Avaya, Cisco Contact Center identify expansion accounts where the relationship already exists.	CX consulting and CCaaS migrationiX Hello deflection of routine volume
Leadership tenure, CIO or CFO	A new CIO or CFO inside 18 months is the single most reliable window for a platform decision.	New Chief Customer Officer or COO
Multi-site and multi-entity complexity	Location count and entity spread predict consolidation pain.	Multi-region and multilingual delivery
Capital events and M&A	Funding, acquisitions and carve-outs force system consolidation on a deadline.	Contact-centre modernization off legacy IVR and on-prem platformsCX consulting and CCaaS migration

Step 03 · Building TAM

A slice of your addressable market

2,907

In-band accounts scored

2,000–50,000 employees, 4 industry suites, deduplicated on the company graph

938

Qualified market

Fit score 60 or above: the accounts worth working across the next several quarters

79

Tier-1 priority targets

Fit score 75 or above, from which the 100 named in this brief are drawn

What is actually true about those 100 accounts

Hiring surge97

Thin IT92

Install base92

PE / M&A signal82

Priority hub HQ55

New CEO39

Recent CEO27

Multi-site24

Legacy / EOL tech7

Each bar is how many of the 100 are firing that trigger today. Tier-1 accounts stack two or more inside a 90-day window, which is what separates them from a company that merely looks like a fit.

Step 04 · Mapping buyers to accounts

A snapshot of your accounts and buyers

25 of 100

#	Company	Vertical	Employees	Revenue	Sites	Fit
1	Brown & Brown	Financial Svcs	13,590	$5.9B	101	84
2	Topgolf	Telecom & Media	12,439	$4.6B	5	83
3	LifeStance Health	Health & Life Sci	5,465	$1.4B	5	83
4	Lincare	Health & Life Sci	5,904	$2.0B	5	82
5	R1 RCM	Health & Life Sci	23,031	$2.3B	11	82
6	Petco	Retail & Consumer	19,978	$6.0B	7	81
7	Rent-A-Center	Retail & Consumer	7,873	$4.7B	5	81
8	Lockton	Financial Svcs	15,145	$1.3B	103	81
9	Dave & Buster's	Telecom & Media	13,318	$2.1B	103	81
10	McCormick	Retail & Consumer	9,223	$6.8B	56	80
11	Gartner	Telecom & Media	22,082	$6.5B	28	80
12	Gilead Sciences	Health & Life Sci	14,810	$29.4B	29	80
13	UT Southwestern Medical Center	Health & Life Sci	19,443	$3.1B	23	80
14	Grocery Outlet	Retail & Consumer	8,084	$4.7B	5	79
15	Skechers	Retail & Consumer	16,093	$9.0B	4	79
16	Corebridge Financial	Financial Svcs	5,354	$18.5B	4	79
17	TKO	Telecom & Media	12,165	$4.7B	2	79
18	Penn State Health	Health & Life Sci	8,089	$4.3B	100	79
19	Royal Caribbean	Retail & Consumer	43,016	$17.9B	4	78
20	Avis Budget	Retail & Consumer	18,289	$11.7B	9	78
21	The ODP	Retail & Consumer	28,281	$6.5B	4	78
22	Floor & Decor	Retail & Consumer	8,087	$4.7B	3	78
23	Intact	Financial Svcs	21,762	$18.3B	13	78
24	McLaren Health Care	Health & Life Sci	9,332	$6.7B	5	78
25	Life Time	Health & Life Sci	20,960	$3.1B	4	78

Company	Contact	Title	Buyer role	Level
Brown & Brown	Stuart S.	Chief Operating Officer, National Employee Benefits & EB Specialty	Operations buyer	C-Level
Brown & Brown	Lenika Milne	Chief Marketing Officer	Brand buyer	C-Level
Topgolf	David McKillips	Chief Executive Officer	Sponsor	C-Level
LifeStance Health	Lisa Miller	Chief Operating Officer	Operations buyer	C-Level
LifeStance Health	Edward Sirya	Chief Operating Officer	Operations buyer	C-Level
Lincare	Greg McCarthy	Chief Operating Officer	Operations buyer	C-Level
Lincare	Jodi Jones	VP, Sales and Marketing	Brand buyer	President/Vice President
R1 RCM	Cheryl Miller	Chief Marketing Officer	Brand buyer	C-Level
R1 RCM	Jared Jorgensen	Vice President Customer Operations	Economic	President/Vice President
Petco	Travis Gelbrich	Vice President, Customer Care	Economic	President/Vice President
Petco	Jami-Lea Kluesner	Vice President, Human Resources- Digital, Inventory, Merchandising & Supply Chain	Transformation	President/Vice President
Rent-A-Center	Shamoun Siddiqui	Vice President Cybersecurity and Digital Infrastructure Global CISO	Transformation	President/Vice President
Rent-A-Center	Charles D Sanders	Director Of Operations Support	Operations buyer	Director
Lockton	Oliver Hutchings	Chief Operating Officer - Global Marine & Transportation	Operations buyer	C-Level
Lockton	Robert Bobo	EVP, COO	Operations buyer	C-Level
Dave & Buster's	Brian McCleary	Interim Chief Operations Officer, Senior Vice President of Operations	Operations buyer	C-Level
Dave & Buster's	Kevin Fish	Chief Technology & Digital Officer	Transformation	C-Level
McCormick	Andres Amezquita	VP Digital Operations	Operations buyer	President/Vice President
McCormick	Glen Schutzman	Vice President, eCommerce and Shopper Marketing	Transformation	President/Vice President
Gartner	Kate Lyubimova	VP, Executive Partner, Program Director for COO&GCSCO Community	Operations buyer	President/Vice President
Gartner	Patricia Beecherl	VP, Executive Programs for Chief Marketing Officers	Brand buyer	President/Vice President
Gilead Sciences	Deborah Son	CMO Supply Chain	Commercial buyer	C-Level
Gilead Sciences	Migen Shehu	VP, US Head of Integrated Digital, Data and Insights	Transformation	President/Vice President
UT Southwestern Medical Center	Jessica Rivera, DHA, MSHS, MLS ASCP	Chief Operating Officer	Operations buyer	C-Level
UT Southwestern Medical Center	Chris Rubio	Chief Operating Officer, UTSW Health System	Operations buyer	C-Level
Grocery Outlet	Frank Kerr	EVP, Chief Store Operations Officer	Operations buyer	C-Level
Grocery Outlet	Jim Porterfield	EVP, Chief Marketing Officer	Brand buyer	President/Vice President
Skechers	Eleanor L. Chandler	Executive Assistant COO & CFO	Operations buyer	C-Level
Skechers	Jenn Stevens	Chief Digital Officer	Transformation	C-Level
Corebridge Financial	Kara R Boling	Chief Operations Officer - Retirement Services	Operations buyer	C-Level
Corebridge Financial	Betsy Palmer	Chief Marketing Officer	Brand buyer	C-Level
TKO	Meghan Marvin	SVP, Service Delivery & Corp IT Business Partner	Operations buyer	President/Vice President
TKO	Alex Kaptsan	Vice President, Entertainment & Digital, Global Partnerships UFC & WWE - TKO	Transformation	President/Vice President
Penn State Health	Kyle Snyder	President and Chief Operating Officer	Operations buyer	C-Level
Penn State Health	Sean Young	Sr. Vice President and Chief Marketing Officer	Brand buyer	C-Level
Royal Caribbean	Emilio Brown	Chief Operations Officer for Latam	Operations buyer	C-Level
Royal Caribbean	Juan Silva	Associate Vice President - Product, Digital Sales	Transformation	President/Vice President
Avis Budget	John O'Neill	EVP and COO Americas	Operations buyer	C-Level
Avis Budget	Ravi Simhambhatla	Executive Vice President, Chief Digital & Innovation Officer	Transformation	C-Level
The ODP	Craig Gunckel	Chief Executive Officer	Sponsor	C-Level
Floor & Decor	Krystal Zell	Executive Vice President, Chief Customer Officer	Economic	C-Level
Floor & Decor	Amanda Brouillette	Director, Digital Experience	Transformation	Director
Intact	Jeff Bellmont	SVP & GSL COO	Operations buyer	C-Level
Intact	Yoram Perez	SVP, Chief Digital & Data Officer, Intact Lab	Transformation	C-Level
McLaren Health Care	Joe Theut	Chief Operating Officer	Operations buyer	C-Level
McLaren Health Care	FACHE Chad Grant	Executive Vice President & Chief Operating Officer	Operations buyer	C-Level
Life Time	RJ Singh	Executive Vice President, Chief Digital Officer at Life Time - Healthy Way of Life	Transformation	C-Level
Life Time	Michelle Duffy Smith	Vice President of Marketing, Retail and Events	Brand buyer	President/Vice President
Brookdale	Mary Sue Patchett	Chief Operations Officer	Operations buyer	C-Level
Brookdale	Michael McCamish	Vice President Web Marketing and Technologies	Brand buyer	President/Vice President

See your full Concentrix TAM,
scored and SDR-ready.

A 30-minute working session covering your Tier-1 accounts, the signals behind each score, and territory-ready exports for your SDRs.

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